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Privacy Policy

Privacy Policy

We respect your concerns about privacy and maintaining the confidentiality of your information is important to us. Our Privacy Policy is intended to protect your privacy and to ensure that your personal information is handled in a safe and reasonable manner.
We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this web site. For the avoidance of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.

We may collect web site visitors' contact information (like their e-mail addresses). Unless you object, this information may be used:

  • to send news, information about our activities, and general promotional material which we believe may be useful to you;
  • to monitor who is accessing the web site or using services offered on the web site; and
  • to profile the type of people accessing the web site.

If you do not wish to have your personal information used in this manner or for any other specific purpose, you can e-mail us accordingly.

We utilize "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still use or disclose that information if:

  • we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
  • we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
  • we are required by law to disclose the information.

All personal information which we collect (including your contact details and, if relevant, payment details) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission.

Social Media

Our Web site includes Social Media icons. These added features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media icons are either hosted by a third party or hosted directly on our Site. Your interactions with these icons are governed by the privacy policy of the company providing it.

Advertising

We work with a third party to provide display advertising. These third party partners may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by disabling cookies.

We use third party advertising companies to serve ads on our behalf across the Internet. These third party advertising companies uses a “cookies” technology to measure and improve the effectiveness of ads for their clients. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. These third party companies do not collect personal information (PII) and are prohibited from using your personal identifying information for promotional purposes. This anonymous information can also be used for online preference marketing purposes.

We use pixels, or transparent GIF files, to establish which of our online adverts successfully bring people to our Site or the sites of our affiliates. The GIF files are provided by third parties who provide us with online advertising analysis. This system places a cookie on your browser when you enter our Site. Cookies are used to save information such as items you have placed in the cart, or previous items you have looked at. The information collected on our behalf, is anonymous and does not personally identify you. The information does not contain your name, address, telephone number or your e-mail address. Most web browsers automatically accept cookies but you can change your browser to reject them. Even without a cookie you can still use our Site. If you would like to know how to opt-out of the technologies mentioned above, please visit:

We use third party vendors, including Google, to show our ads on sites on the internet and to use cookies to serve ads based on your prior visits to our website. We use analytics data to inform and optimize our ad campaigns based on your prior visits to our website. You may opt out of Google’s use of cookies by visiting the Google Advertising Opt-Out Page. You may also opt out of our use of Google Analytics by visiting the Google Analytics Opt-Out Page. We may have reporting of your aggregate interactions with our ads across the Google Display Network for Advertisers in conjunction with activity on our website.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. To respect your privacy, we provide you a way to unsubscribe. These links can be found at the bottom of each newsletter.

Opt-Out

We provide you the opportunity to "opt-out" of having your personal information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any special offer emails from us, you may opt-out at anytime by following the unsubscribe link located at the bottom of each email communication.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter.

Security Policy

Our website has adopted the latest Secure Socket Layer (SSL) protocol and uses encrypted communications technology. This security system protects your personal information from unauthorized access, as long as your browser and local network support the use of encrypted data. Our website uses SSL and is compatible with most modern browsers.

SSL is the industry standard for encryption technology and is compatible with Netscape, Mozilla, Internet Explorer, AOL, and Web TV. It is compatible with nearly all modern browsers.

You can verify your transmission is secure by checking your web browser. Typically you will see a small icon to show that you are at a secure site/page. It is a lock icon for Internet Explorer and it is a key icon for Netscape. Regardless of what browser you use, if the URL in your browser starts with https:// instead of http:// you know you are at a secure site/page. You will notice that on our site during the checkout process or when sensitive data is being transmitted.

Returns and Exchanges Policy

We do not give refunds. We will allow for an exchange of goods if you placed an order with the wrong lens prescription or if your lens prescription has changed since you made the order, provided that the goods have not expired and are in their original unopened packaging. Return shipping charges will be at your expense.
Products to be exchanged must be returned to us within 30 days of the date the products were shipped.

Before sending the products to us for exchange, please contact us first. You can contact us by using the inquiry form. In your message, clearly state the reason for the exchange.
Be sure to pack the lenses carefully so they will not be damaged in transit. The lenses should be packed in boxes and if necessary protected by bubble wrap. DO NOT pack contact lens boxes in an envelope.
We are not responsible for any merchandise lost or damaged while en route to our customer support center.
Do note that toric lenses will take at least one month to exchange.

When you find defective lenses

We will accept defective lenses for replacement, but we reserve the right to inspect the returned lenses to ensure they are actually defective.

  • 1. Please DO NOT throw your defective lenses away. Keep them with their original cases.
  • 2. Please contact us by using the inquiry form with your name, lens prescription, order ID and a description of why the lenses are defective.
  • 3. Please send the defective lenses along with their original cases to our customer support center with your name, order ID, and a contact phone number.
  • 4. If the lenses are determined to be defective, we will replace them with new lenses as soon as possible.

If you find a defective lens while wearing them, please remove the lens immediately and contact your eye care professional if you notice any problems.
Toric lenses replacement will be taken at least one month or more.

Where to Send Your Return

  • Please call or send an e-mail stating that you are returning your lenses. If you send e-mail, please state clearly the reason for the return and be sure to include your name, address, phone number, lens description and order ID.
  • Be sure to pack your items carefully so they will not be damaged in transit. (PLEASE DO NOT PUT CONTACT LENS BOXES IN AN ENVELOPE.)

perfectlens is NOT responsible for any merchandise lost or damaged while en route to our customer support center.

Items that are NOT acceptable

perfectlens does NOT accept returns of the following items:

  • The item is not in the original packaging or not same condition as when delivered.
  • Products not returned within 30 days of the date shipped.
  • Damaged products or ones past their date of expiry.
  • Returned products with no return information (this includes your order ID, your name and your address).

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