All shipping times are estimated business days after your order has shipped.
We offer three delivery methods to choose from:
Canada Post Expedited - CAD$9.95 (1-6 business days **Some area may take longer for delivery.)
Canada Post Xpress Post - CAD$14.95 (1-3 business days **Some area may take longer for delivery.)
FedEx - CAD$11.95
Once your order has completed, our system will send you a confirmation e-mail. You should receive the e-mail confirmation within a few minutes after your order has been placed. Please ensure that your order details and shipping information is correct. If there are any inaccuracies, please contact our customer support team via email at firstname.lastname@example.org as soon as possible.
If you have not received your order confirmation email, please contact our customer support team.
Once orders have been processed and verified by our system you will receive a follow-up email letting you know the status of your order. If you placed your order on a weekend day or during a holiday the verification could be delayed as we do not have the capability to fully verify orders or delivery date status during off hours.
Should your order be out of stock at our local warehouse, we will order directly from our supplier. Once your order arrives in our warehouse it will be shipped out to you as soon as possible. On very rare occasions there are delays in shipping due to stock availability with our suppliers and this in turn my delay when you receive your order. However, we go to great lengths to maintain a great supply in our warehouse and will be there to offer solutions if/when this issue arises. The great majority of our orders are shipped within a few business days from the day the order is placed.
We continually track your order and will update you via e-mail if there are any significant delays.
As soon as your order leaves our warehouse, you will receive an email notification which will include a tracking URL to track the status of your order. To track your order, you will need the Order ID (included within the email notification).
A few days after your order has been shipped, our site will be updated with the status of your order and you can log into your account to verify this.
All of our items are shipped via Canada Post.
Once an order has been placed, unfortunately, we are unable to cancel the order. Please keep this in mind when you place your order. Be sure to verify the information prior to submitting an order.
Exchanges and Refunds
We take special care of all of our orders to ensure the integrity of the product and the packaging and therefore we very seldom have problems with damaged products. However, should you discover a product or packaging that has been damaged during shipment, we will grant exchanges. You may also get an exchange if the lenses are not the correct ones as per your order. If you wish to exchange the contact lenses, please contact us through our inquiry form. We do not give refunds.
Please contact us by using the inquiry form and include a description of defect. Please DO NOT discard defective lenses. perfectlens will not grant any exchange unless the damaged lenses are returned to us along with the original packaging.
If you simply do not like the contact lenses or made an incorrect order, we will not grant exchanges.
However, if you mistakenly ordered the wrong prescription, we will exchange any lenses provided they are unopened and in good condition. (Return shipping charges will be at your expense as well as the shipping costs for the correct lenses.)
In either case, please contact us via e-mail stating that you are returning your lenses.
Once your case is reviewed, we will inform you of instructions to return the items, if the case is approved. If the lenses are determined to be defective or we made a mistake concerning your order, we will replace them with new lenses as soon as possible and pay the cost of shipping.
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