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Please be aware that due to courier operational changes as a response to COVID-19, delays may be expected on your orders. Thank you in advance for your patience and understanding.
Please allow 1-2 business days to process and ship your order.
All shipping times are estimated business days after your order has shipped.
We offer three delivery methods to choose from:
Canada Post Xpress Post - CAD$13.95 (1-3 business days **Some area may take longer for delivery.)
Canada Post Expedited - CAD$11.95 (3-6 business days **Some area may take longer for delivery.)
FedEx - CAD$13.95
We offer the following payment methods.
Step 1. Order Confirmation
Once your order has been placed, you’ll receive a payment confirmation email and summary of your order. Please review these details. If any changes are needed before your order is shipped, please contact customer support through our Contact Us page or at firstname.lastname@example.org. We will do our best to accommodate any modifications.
Step 2. Changing Your Order
Before the order is shipped, you may contact us to update the PWR/power of your lenses. However, if you would like to change the brand or the quantity of items, please contact us to cancel that order and place a new order with us.
Step 3. Inventory Status
Despite our best efforts to maintain a healthy supply of your favourite lenses, on rare occasions, some items may be out of stock. If so, we’ll reach out to you via email with an appropriate solution.
Step 4. Shipping and Delivery
Once your order has been shipped, we will not be able to make any changes to its contents, or to the shipping method or address.
After your order has been picked up by the shipping company, you will receive a shipping confirmation email with tracking information for your package. You will also be able to track the order by logging into your account on Perfectlens.ca.
At this time, you will also be able to download a PDF copy of the receipt for your order.
You can return/exchange your unopened contact lens boxes within 30 days of your purchase date.
Please ensure that your contact lens boxes are unopened – which means, the product boxes (not the cardboard box that contains your order) themselves must be unmarked, unopened and undamaged.
When you are ready to start a return/exchange process, please fill out our simple inquiry form and our customer support team will get to it as soon as they can.
Customers are responsible for all return/exchange shipping costs.
Please accept our sincerest apologies if you received defective products! We try our very best to ensure all orders are fulfilled properly and keep our product quality high, but sometimes, unfortunate mistakes do happen.
We definitely want to make things right for you– please fill out our inquiry form and we’ll start a replacement process right away. Please do not dispose of your defective lenses as we will require images of the lenses (with the product box showing the barcode) to be able to send a return label to collect them. If you are eligible for a replacement, we will send the product to you, free of charge.
We do not provide refunds for defective products.
Sometimes, the courier may have attempted to deliver your lenses at a time you were away, or they could not find your address due to an input error at the time of purchase.
We can definitely send your lenses to you again – please fill out our inquiry form, so our customer support team can start a resend process. Please note there will be a resending fee for your order.
A 10% restocking fee will be applied to cancellations on orders returned by couriers.
What is your cancellation policy for a recent online order?
If you’ve accidentally ordered the wrong lens, please contact us ASAP. You can do that in 4 ways:
We are available Monday-Friday from 9am-5:00pm PST.
*Please note: We are closed on weekends and some holidays.
For general questions, please see our FAQ page. For all other questions, contact us as shown above.
PerfectLens.ca: Canada’s premier online contact lens store.
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