All shipping times are estimated business days after your order has shipped.
We offer three delivery methods to choose from:
Canada Post Expedited - CAD$9.95 (1-6 business days **Some area may take longer for delivery.)
Canada Post Xpress Post - CAD$14.95 (1-3 business days **Some area may take longer for delivery.)
FedEx - CAD$11.95
Once your order has completed, our system will send you a confirmation e-mail. You should receive the e-mail confirmation within a few minutes after your order has been placed. Please ensure that your order details and shipping information is correct. If there are any inaccuracies, please contact our customer support team via email at email@example.com as soon as possible.
If you have not received your order confirmation email, please contact our customer support team.
Once orders have been processed and verified by our system you will receive a follow-up email letting you know the status of your order. If you placed your order on a weekend day or during a holiday the verification could be delayed as we do not have the capability to fully verify orders or delivery date status during off hours.
Should your order be out of stock at our local warehouse, we will order directly from our supplier. Once your order arrives in our warehouse it will be shipped out to you as soon as possible. On very rare occasions there are delays in shipping due to stock availability with our suppliers and this in turn my delay when you receive your order. However, we go to great lengths to maintain a great supply in our warehouse and will be there to offer solutions if/when this issue arises. The great majority of our orders are shipped within a few business days from the day the order is placed.
We continually track your order and will update you via e-mail if there are any significant delays.
As soon as your order leaves our warehouse, you will receive an email notification which will include a tracking URL to track the status of your order. To track your order, you will need the Order ID (included within the email notification).
A few days after your order has been shipped, our site will be updated with the status of your order and you can log into your account to verify this.
All of our items are shipped via Canada Post.
Q. What is your return policy?
A. Your comfort, convenience, and eye health are our biggest priorities. That’s why we offer free 30-day returns on unopened boxes. That means if you ever order the wrong lens, we’ve got your back! Just be sure the boxes are in original condition: unmarked, undamaged, and unopened.
Q. What if a contact lens is defective?
A. Defective lenses are rare, but if it happens, don’t throw them away! To exchange your lens, we may have to return it to the manufacturer. If the manufacturer agrees the lens is defective, a replacement lens will sent to you, free of charge.
Please note: A defective lens may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items. If your order has been processed but not shipped, you will be charged a 3% cancellation fee.
Q. Fair enough! How do I return an item to PerfectLens?
Pro tip: Since each return label is assigned to a specific item return, please do not return multiple shipping orders in the same box. That will delay your refund or exchange.
Q. What if I wait longer than 30 days to return an item?
A. Because you’ll likely know if your contacts are correct within 30 days, any returns after that require that you pay postage. However, you’ll be happy to know that we don’t charge a restocking fee as long as returns are made before 90 days. After 90 days, a 10% restocking fee will be applied.
Q. What’s your cancellation policy for a recent online order?
Mistakes happen! If you’ve accidentally ordered the wrong lens, and need to cancel it ASAP, just contact our customer care department within 12 hours. You can do that 4 ways:
Please note: If your order has already been processed, there will be a 3% cancellation fee to recover merchant fees.
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