Shipping & Payment

Shipping Information

 

To provide the most reliable and quickest delivery for your orders, your orders will be delivered with Canada Post or FedEx depending on your delivery region. Please be sure to track your parcels closely for the latest delivery updates.

Please allow 1-2 business days to process and ship your order.
All shipping times are estimated business days after your order has shipped.

Specialty lenses, toric/astigmatism products may take 2-3 weeks for processing (in rare cases longer)

Standard Shipping - CAD$11.95 (3-6 business days **Some area may take longer for delivery.)

• Free shipping is automatically applied to all orders over CAD$89.00.
• Delivery time typically is between 3-6 business days. (Some parts of Quebec, Maritime Provinces, remote or isolated communities may take longer for delivery).

Express Shipping - CAD$13.95 (1-3 business days **Some area may take longer for delivery.)

• Quicker shipping by Express Shipping, anywhere in Canada, for a rate of CAD$13.95.
• The reduced fee of CAD$2.00 will be applied to orders of CAD$89.00 or more when Express Shipping is chosen.
• For BC residents, Express Shipping will NOT reduce delivery times as customers deliveries are shipped from Burnaby BC and typically only take 3 business days.

Priority Shipping - CAD$15.95 (1-2 business days **Some area may take longer for delivery.)

• Priority Shipping by Canada Post, anywhere in Canada, for a rate of CAD$15.95.
• The reduced fee of CAD$4.00 will be applied to orders of CAD$89.00 or more when Priority Shipping is chosen.
• For BC residents, Priority Shipping will NOT reduce delivery times as customers deliveries are shipped from Burnaby BC and typically only take 3 business days.

FedEx 1 Day Shipping - CAD$23.95 (1 business day **Some area may take longer for delivery.)

• Fastest shipping by FedEx 1 Day Shipping, anywhere in Canada, for a rate of CAD$23.95.
• The reduced fee of CAD$12.00 will be applied to orders of CAD$89.00 or more when FedEx 1 Day Shipping is chosen.
• *Orders placed after 2PM (PST) will be processed the next business day. (FedEx 1 Day service does not include weekend deliveries.)

We offer the following payment methods.

Credit Cards


PayPal


WeChat


Alipay

Step 1. Order Confirmation
Once your order has been placed, you’ll receive a payment confirmation email and summary of your order. Please review these details. If any changes are needed before your order is shipped, please contact customer support through our Contact Us page or at info@perfectlens.ca. We will do our best to accommodate any modifications.

Step 2. Changing Your Order
Before the order is shipped, you may contact us to update the PWR/power of your lenses. However, if you would like to change the brand or the quantity of items, please contact us to cancel that order and place a new order with us.

Step 3. Inventory Status
Despite our best efforts to maintain a healthy supply of your favourite lenses, on rare occasions, some items may be out of stock. If so, we’ll reach out to you via email with an appropriate solution.

Step 4. Shipping and Delivery
Once your order has been shipped, we will not be able to make any changes to its contents, or to the shipping method or address.

After your order has been picked up by the shipping company, you will receive a shipping confirmation email with tracking information for your package. You will also be able to track the order by logging into your account on Perfectlens.ca.

At this time, you will also be able to download a PDF copy of the receipt for your order.

Toric/Special order products

Toric/Astigmatism lenses are manufactured specifically for each individual. Some prescriptions may take 2-3 weeks for processing (in rare cases longer) to be dispatched. Due to the nature of the products, we do not accept cancellations and returns on special order products.

Please take note of this before placing an order.

Our Returns Policy is Simple

You can return/exchange your unopened contact lens boxes within 30 days of your purchase date. Toric/Astigmatism products cannot be returned.

Please ensure that your contact lens boxes are unopened – which means, the product boxes (not the cardboard box that contains your order) themselves must be unmarked, unopened and undamaged.

• If you are eligible for a return/exchange, please note the following:
  • For returns, we will refund you the amount you paid. Shipping fee is non-refundable.
  • For exchanges, we will charge a shipping fee to send the new products that you would like to exchange for.

When you are ready to start a return/exchange process, please fill out our simple inquiry form and our customer support team will get to it as soon as they can.

Customers are responsible for all return/exchange shipping costs.

What if I received defective products?

Please accept our sincerest apologies if you received defective products! We try our very best to ensure all orders are fulfilled properly and keep our product quality high, but sometimes, unfortunate mistakes do happen.

We definitely want to make things right for you– please fill out our inquiry form and we’ll find a solution for you. Please do not dispose of your defective lenses as we will require images of the lenses (with the product box showing the barcode) to be able to verify some details.

What if my order was sent back to your company?

Sometimes, the courier may have attempted to deliver your lenses at a time you were away, or they could not find your address due to an input error at the time of purchase.

We can definitely send your lenses to you again – please fill out our inquiry form, so our customer support team can start a resend process. Please note there will be a resending fee for your order.

A 10% restocking fee will be applied to cancellations on orders returned by couriers.

What is your cancellation policy for a recent online order?

If you’ve accidentally ordered the wrong lens, please contact us ASAP. You can do that in 4 ways:

• 1. Fill out this easy online form
• 2. Email us: info@perfectlens.ca
• 3. Call us at 1-888-595-7150
• 4. Chat Live on our website
• *We do not accept cancellations on toric/astigmatism special order lenses.

We are available Monday-Friday from 9am-5:00pm PST.
*Please note: We are closed on weekends and some holidays.

For general questions, please see our FAQ page. For all other questions, contact us as shown above.

PerfectLens.ca: Canada’s premier online contact lens store.