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Home > FAQ > Shipping & Delivery

Shipping & Delivery

Q01. Can I check the status of my order or delivery?

arrowWe will email you a tracking number after your order is shipped. To ensure that you get this, please add info@perfectlens.cato your email contact list. You can also track your orders in your customer account.

Please allow 1-2 business days to process your order. If your items are in stock, your package should arrive between 3 to 6 business days after shipping. Please allow more time for remote areas.

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Q02. What if I am away when the order arrives?

arrowIf the package is still in the hands of the transporter, you can contact them and you may still be able to receive the package. However, after a certain length of time, your package will be returned to the sender (perfectlens). If you find the shipping company has returned your order while you were away, please send us an email and we will re-send your order, but the extra shipping charge will be at your expense.

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Q03. Can I specify a date for delivery?

arrowWe are not able to control the delivery date directly, but you may contact the shipping company and ask them to deliver your order on a certain date. We cannot guarantee that they will be able to accommodate your request.

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Q04. Do you offer any special delivery options?

arrowWe do not offer special delivery or rush shipments at this time.

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Q05. Can I send my order to a location other than Canada?

arrowDue to strict controls on medical devices, we are unable to ship to locations outside Canada.

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Q06. What if the package has been returned to perfectlens due to an error in my address?

arrowPlease contact us by email. Our customer service will instruct you about necessary steps to take and we will re-send your package. (Since we are not responsible for address errors on your part re-shipping will be at your expense.)

* If more than one year passes since the date the order was originally shipped, we will not be able to re-send the order or issue a refund.

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