search
0

Get $10 OFF when you sign up for our newsletter!

HomeFAQChanging orders

Changing Orders

Q01. May I buy several types of lenses in one order?

arrowAs long as your order matches your latest prescription, you may buy any type of lens from our website.

Q02. How will I know if my order was placed properly?

arrowOnce your order is complete, you’ll receive a confirmation email from [perfectlens]. To ensure that these important emails reach you, please add us to your contact list. You may also view your purchases in your customer profile.

Q03. What if I do not receive a confirmation email?

arrowIf you don’t receive a confirmation email from us, please contact us here.

Q04. What if I made a mistake on my order?

arrowIf you notice a mistake on your shipping address or your contact lens order, contact us immediately. We’ll assist you in receiving your replacement order.

* Additional shipping costs will be at your expense, but we will exchange merchandise.

Q05. What if I cannot process my payments.

arrowPlease confirm with your Credit Card company or try another Credit Card.

Q06. What is your exchange or returns policy?

arrowFor details on returns, exchanges, and related questions, visit our shipping page.

Back to FAQ