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Home > FAQ > Changing orders

Changing Orders

Q01. May I buy several types of lenses in one order?

arrowAs long as your order matches your latest prescription, you may buy any type of lens from our website.

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Q02. How will I know if my order was placed properly?

arrowOnce your order is complete, you’ll receive a confirmation email from [perfectlens]. To ensure that these important emails reach you, please add us to your contact list. You may also view your purchases in your customer profile.

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Q03. What if I do not receive a confirmation email?

arrowIf you don’t receive a confirmation email from us, please contact us here.

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Q04. What if I made a mistake on my order?

arrowIf you notice a mistake on your shipping address or your contact lens order, contact us immediately. We’ll assist you in receiving your replacement order.

* Additional shipping costs will be at your expense, but we will exchange merchandise.

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Q05. What if I cannot process my payments.

arrowPlease confirm with your Credit Card company or try another Credit Card.

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Q06. What is your exchange or returns policy?

arrowFor details on returns, exchanges, and related questions, visit our shipping page.

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